Frequently Asked Questions

About Our Products

Are your products safe for sensitive skin?

Yes! Divine Remedies products were actually created for sensitive skin. Our brand was born out of the need to find clean, gentle products for our son Rowan, who has Eczema and Chronic Hives. We use simple, clean ingredients and avoid harsh chemicals, synthetic fragrances, and common irritants. However, every person's skin is different — we always recommend doing a patch test before full use.

Are your products handmade?

Yes! Every single product is handcrafted in small batches right here in Southwest Fort Wayne. We never mass-produce. Small batches mean better quality control and fresher products for you.

What ingredients do you use?

We are committed to clean, quality ingredients. We avoid harsh chemicals, and anything that doesn't belong. Specific ingredient lists are available on each product page. If you have a specific allergy or concern, please reach out to us before purchasing.

Are your products safe for children?

Many of our products are gentle enough for children — in fact, our soap bars and lotion were originally formulated for our son. However, we always recommend consulting with your child's pediatrician or dermatologist before introducing new skincare products, especially for children with skin conditions.

Do your products expire?

Yes. Because we use clean ingredients without heavy preservatives, our products have a shelf life of 12 months from the date of purchase. Store products in a cool, dry place away from direct sunlight for best results.

Orders & Shipping

How long will it take to receive my order?

Please see our Shipping Policy page for full details on processing and delivery times.

Do you offer free shipping?

Yes! We offer free shipping on all orders over $50. This is applied automatically at checkout — no code needed.

Can I track my order?

Yes! Once your order ships, you will receive a confirmation email with your tracking number.

Do you ship internationally?

Please contact us at our contact page for information about international shipping options.

Returns & Exchanges

What is your return policy?

We want you to love your Divine Remedies products. If you are not satisfied with your purchase, please contact us within 14 days of receiving your order and we will do our best to make it right. Because our products are handmade and applied to the skin, we are unable to accept returns on opened products for hygiene reasons. Damaged or defective items will be replaced at no charge.

What if my order arrives damaged?

Please contact us immediately with a photo of the damaged item and your order number. We will send a replacement right away.

Contact Us

How can I get in touch?

We would love to hear from you! Visit our Contact page to reach out. We typically respond within 1-2 business days.