Refund policy

REFUND & RETURN POLICY

At Divine Remedies, we take pride in crafting small-batch, handmade bath and body products using high-quality, natural ingredients. Because our products are personal care items, we can only accept returns on unopened, unused items in their original packaging.

Return Window We accept returns within 14 days of delivery. Items must be unopened and in their original condition to be eligible.

How to Request a Return To initiate a return, please contact us at [your email address] within 14 days of receiving your order. Include your order number and reason for return. Once approved, we'll provide return instructions.

Return Shipping Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Refunds Once we receive and inspect your return, we'll notify you of approval. Approved refunds will be issued to your original payment method within 5–7 business days.

Non-Returnable Items The following items are final sale and cannot be returned or exchanged:

• Opened or used products
• Gift cards
• Sale or clearance items

Damaged or Incorrect Items If your order arrived damaged or you received the wrong item, please contact us within 7 days of delivery with a photo and your order number. We'll make it right.